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Gong MCP server

Gong is a Revenue AI platform that captures and analyzes customer conversations across phone, web, and email. An AI agent with access to Gong can retrieve call transcripts, extract deal and sales intelligence, analyze conversation patterns, and provide coaching insights without manually reviewing recordings.

Setting up an MCP server

This article covers the standard steps for creating an MCP server in AI Gateway and connecting it to an AI client. The steps are the same for every integration — application-specific details (API credentials, OAuth endpoints, and scopes) are covered in the individual application pages.

Before you begin​

You'll need:

  • Access to AI Gateway with permission to create MCP servers
  • API credentials for the application you're connecting (see the relevant application page for what to collect)

Create an MCP server​

Find the API in the catalog​

  1. Sign in to AI Gateway and select MCP Servers from the left navigation.
  2. Select New MCP Server.
  3. Search for the application you want to connect, then select it from the catalog.

Configure the server​

  1. Enter a Name for your server — something descriptive that identifies both the application and its purpose (for example, "Zendesk Support — Prod").
  2. Enter a Description so your team knows what the server is for.
  3. Set the Timeout value. 30 seconds works for most APIs; increase to 60 seconds for APIs that return large payloads.
  4. Toggle Production mode on if this server will be used in a live workflow.
  5. Select Next.

Configure authentication​

Enter the authentication details for the application. This varies by service — see the Authentication section of the relevant application page for the specific credentials, OAuth URLs, and scopes to use.

Configure security​

  1. Set any Rate limits appropriate for your use case and the API's own limits.
  2. Enable Logging if you want AI Gateway to record requests and responses for auditing.
  3. Select Next.

Deploy​

Review the summary, then select Deploy. AI Gateway provisions the server and provides a server URL you'll use when configuring your AI client.

Connect to an AI client​

Once your server is deployed, you'll need to add it to the AI client your team uses. Select your client for setup instructions:

Tips​

  • You can create multiple MCP servers for the same application — for example, a read-only server for reporting agents and a read-write server for automation workflows.
  • If you're unsure which OAuth scopes to request, start with the minimum read-only set and add write scopes only when needed. Most application pages include scope recommendations.
  • You can edit a server's name, description, timeout, and security settings after deployment without redeploying.

Authentication​

Gong uses OAuth 2.0 authentication. Create an integration in Gong Settings > Ecosystem > API and configure the redirect URI for your AI Gateway. The authorization endpoint is https://app.gong.io/oauth2/authorize and the token endpoint is https://app.gong.io/oauth2/generate-customer-token. Configure scopes based on your needs: api:calls:read:basic, api:calls:read:extensive, api:calls:read:transcript, api:calls:read:media-url, api:users:read, api:workspaces:read, api:stats:scorecards, api:stats:interaction, api:library:read, api:crm:get-objects, api:crm:upload, and others. The API base URL is https://api.gong.io.

Available tools​

This MCP server enables call intelligence, transcript retrieval, deal tracking, user and workspace management, and analytics across customer conversations.

ToolDescription
List callsRetrieve calls with filtering by date range, keywords, and participants
Get callRetrieve complete call information including metadata and structure
Get transcriptRetrieve full text transcript with speaker identification
Get call recordingRetrieve download link for call audio or video
Search callsSearch across calls using keyword and phrase matching
Get call insightsRetrieve conversation topics, talk/listen ratio, and engagement metrics
List usersRetrieve all users in the workspace with activity data
Get userRetrieve user profile and performance metrics
List workspacesRetrieve available workspaces for the organization
Get workspaceRetrieve workspace configuration and settings
Get scorecardsRetrieve coaching feedback and performance scores
List CRM objectsRetrieve synced CRM data like deals and opportunities
Get CRM objectRetrieve specific CRM record linked to calls
Create CRM syncEstablish sync between Gong and CRM for automatic updates
Get library contentRetrieve shared call collections and best practice libraries
List interaction statsRetrieve team engagement and productivity metrics
Analyze competitor mentionsFind calls mentioning specific competitors by name
Get deal analyticsRetrieve deal-specific call metrics and status
Find successful callsRetrieve calls with positive outcomes for coaching examples
Extract action itemsRetrieve action items and next steps identified in calls

Tips​

Wait several hours before attempting to retrieve transcripts for newly recorded calls, as Gong processes calls after they're uploaded or recorded.

Map speaker numbers to participants using call metadata to determine who said what, since transcripts include speaker labels (Speaker 1, Speaker 2, etc.) but not always with person names.

Enable Gong's CRM sync with your sales system to automatically link calls to deals, eliminating the need for manual call-to-deal association in your integration.

Note that callIds and workspaceId are mutually exclusive — you cannot provide both in the same request, so choose one filtering approach when searching calls.

Download recording URLs immediately or store them in your own storage system, as download URLs from Gong expire within 48 hours.